TransformCare & Network Depot

Industry: Strategic Healthcare Provider (SDVOSB – Service Disabled Veteran Owned Small Business)

Overview

In July 2023, TransformCare reached out to Network Depot seeking IT support and help desk services for approximately 15 fully remote users, split between PC and Mac devices. They had no physical office or on-site hardware, relying heavily on O365, SharePoint, and OneDrive for daily operations. They knew that to scale effectively in the healthcare sector, they needed to harden their IT infrastructure and strengthen cybersecurity. Leveraging our proven track record supporting healthcare organizations — including our experience working with the American Telemedicine Association (ATA) — we were uniquely positioned to help TransformCare achieve their ambitious goals.

Challenges

  • Limited cybersecurity measures (no MFA, basic public trust clearance)
  • No standardized onboarding process for remote staff
  • Growing compliance requirements in healthcare contracting
  • Need for unified support for both Mac and PC
  • Desire to scale without on-premises infrastructure

Network Depot's Solutions

We implemented a comprehensive IT transformation strategy to future-proof their operations:

‍

Cybersecurity & Compliance

‍
1. Rolled out Multi-Factor Authentication (MFA)

‍

  • Transitioned from Microsoft Public Cloud to GCC High
  • Conducted phishing simulation campaigns and regular security awareness training
  • Created and enforced Geofencing policies, Acceptable Use Policy, and BYOD policy
  • Implemented CMMC compliance roadmap and achieved full certification

‍

2. IT Infrastructure & Support

‍

  • Provided help desk support for both PC and Mac devices
  • Created a dedicated SharePoint site for secure external sharing
  • Conducted admin account reviews and tightened M365 security
  • Supported ongoing hardware procurement for scaling teams

‍

3. Onboarding & Growth Enablement

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  • Streamlined remote onboarding process for new hires
  • Delivered video-based training modules for IT tools and security best practices
  • Enabled compliance to allow bidding on larger federal contracts with no size limit‍

Results

Results

  • User growth: 15 → 70+ employees in under two years
  • Contract eligibility: From limited public trust to unrestricted bidding capability
  • Security posture: From basic protection to CMMC certified with hardened systems
  • Operational efficiency: Faster onboarding, reduced downtime, and seamless remote support

"Partnering with Network Depot transformed Transform Care’s IT landscape. From limited cybersecurity and disjointed remote support, they now operate with CMMC-certified systems, streamlined onboarding, and robust compliance. This IT overhaul enabled rapid growth, seamless remote operations, and unrestricted federal contracting, empowering the team to focus fully on delivering exceptional healthcare services."

— Transform Care

Why Network Depot?

With decades of experience supporting professional services in the DC metro area, Network Depot understands the unique compliance and confidentiality needs of law firms. We deliver IT that’s secure, stable, and scales with your growth.

Ready to Modernize Your Firm’s IT?

Let’s explore how Network Depot can help secure and streamline your operations.

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